Hi everyone,
If you’ve been waiting for the option to try Basically Food without starting a subscription, now is your chance to try it. :)
If you have already started a subscription, thank you, and please let us know how the ordering process and subscription-editing interface has been for you! There’s still time to change things around. :d
If you’re wondering what Basically Food is, check out our last update on the blog. Short answer: it’s our shiny new rebrand of Super Body Fuel. :]
Behold…
 |  |  |  |
Anyway. Aside from the whole “most people really don’t want to create a subscription” thing, we’ve heard that some of the tubs are turning out fishy from the DHA somehow. Initially it seemed like this was specific to BALANCE chocolate, but it turns out that it’s just a small percentage of tubs across all flavors and product lines that have the issue. :o
And there’s no way to know which ones will have it, until you open them and smell. :p
Sadly we don’t seem to have any recourse or leverage with the manufacturer that screwed this up, but we’re working on it. Like we said before, next time, we’re trying a new manufacturer. Sigh.
So… the way we’re thinking of handling this is just to send out free replacements for fishy tubs, no questions asked (except for, “how many tubs?” or “what’s your order number?” and stuff like that). Same with any mixing inconsistencies that might arise – if it tastes weird, send us an email. It’s supposed to taste good. Most tubs taste good. :|
We’ve added some guidance and clarification to the FAQ – feel free to check there first if you’re not sure.
For all our customers outside the US, we’re still trying to work with our new fulfillment center to find an international shipping option that will not be prohibitively expensive. It seems that there may be an option to bundle multiple shipments to the same country together to reduce costs a bit, but we’re still waiting on the bundled price quotes so we can see if it will actually be viable. Stay tuned. :d
Anyway, if you still have a subscription on Super Body Fuel, please start a new one on Basically Food this month if you can. If you don’t do subscriptions, please try placing a one-off order with Basically Food and let us know what you think! :D
Thank you all!
Alex Cho Snyder (axcho)
